Frequently Asked Questions
Everything you need to know about your next mystery adventure.
How long does shipping take for physical mystery kits?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Can I download my mystery game immediately after purchase?
Yes! For all digital editions, a download link will be sent to your registered email address immediately after your payment is processed.
What is your return policy for opened mystery boxes?
Due to the nature of our products, we can only accept returns on physical kits that are unopened and in their original shrink-wrap within 30 days of purchase. Digital products are non-refundable.
Are the mystery games suitable for children?
Each game comes with an age rating. While we offer family-friendly mysteries, some themes are designed for mature audiences. Please check the product description for specific age recommendations.
What happens if a piece is missing from my physical kit?
We take pride in our quality control, but if you find a component missing, please contact our support team with your order number and we will ship the replacement part free of charge.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.